Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
Answer sales office phones when sales staff not available. Respond to all sales inquiries accurately, timely and in a professional manner.
Type correspondence, reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
Coordination of all group and wedding business as contracted by the sales manager/DOS. Contact and provide appropriate follow-up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to exceed the client's expectations.
Account Service and Management: Maintains well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Work with sales personnel to achieve required sales team goals.
Have current knowledge of hotel rates, strategies, discounts and promotions.
Assist with completing any required sales reports.
Develop and effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
Assist hotel with implementing hotel specific selling strategies.
Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.
Represents themselves and the hotel with the highest level of integrity and professionalism, a service focused approach and a caring, sincere attitude at all times.
Exhibits a positive and involved team attitude to all hotel departments and maintains open communication with all co-workers for the best overall performance of the hotel.
Display a neat, clean and business-like appearance at all times.
Creates monthly social hour calendar with the Director of Sales.
Assists the Sales department with monthly luncheons, client events, etc.
Conduct walk-in tours
Create gift bags for guest traces, VIP's, Hug's, etc. Keep supplies stocked and on hand.
Work with EBC on all group turnover and proper execution of the groups.
Education/Formal Training
High school diploma or vocational secretarial.
Experience
Previous sales, hospitality, and secretarial experience preferred.
Knowledge/Skills
Advanced knowledge/use of Microsoft Word applications: Word, Excel, Publisher and PowerPoint.
Alphabetizing, grammar and punctuation skills.
Standard business letter formats.
Strong editing skills.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent communication skills necessary to communicate clearly with customers and other departments by phone or in person.
Able to read contracts and letters.
Able to use computers.
Excellent attention to detail and multi-tasking skills.
Bending/kneeling - repeated bending and kneeling required while filing
Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.
General office and hotel environment
Accrued PTO plan
Medical, dental, & vision insurance
Eligible to participate in the Company's 401(k) program with employer matching
Flexible spending accounts options
Basic Life and AD&D insurance
Short-term disability options
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
$24 - $27/Hourly
Sage Hospitality...every week).Reynolds and Reynolds is looking for experienced automotive sales/F&I professionals to join our consulting team. Our superior software... ...companies in the automotive industry.As an Automotive Sales Manager your primary focus will be to establish professional...
...Please submita letter of interest and resume for this position SUMMARY OF RESPONSIBILITIES: The House Manager oversees the day to day operation of the residential program by supervising, instructing, modeling and assisting Residential Support Staff of the particular...
Waste Connections is seeking a CDL Route Driver to safely operate collection vehicles on established routes, serving residential and commercial customers. In this role, youll handle non-hazardous solid waste and recyclables, perform pre/post-trip inspections, and ensure...
...role will be hybrid in LinkedIn's Mountain View campus.Trust Investigations is seeking a Senior Technical Investigator to support our work... ...posture.Collaborate with Product, Engineering, Data Science, Legal, and Policy partners to align investigative priorities with product...
...About This Role We're looking for a skilled Video Editor to join our post-production team. You'll work on podcast episodes, brand films, and social content transforming raw footage into compelling stories that build authority for our clients. Responsibilities...