Desk ManagerSanta FE Mazda is seeking a dedicated and experienced Desk Manager to join our team in Santa Fe, NM. The ideal candidate will play a pivotal role in managing the front desk operations, ensuring seamless communication between customers, sales, and service departments, and delivering exceptional customer service.ResponsibilitiesManage daily front desk operations, including greeting customers and handling inquiries promptly and professionally.Coordinate communication between sales, service, and administrative teams to streamline workflow and improve customer experience.Monitor appointment scheduling and ensure accurate paperwork and documentation are maintained.Oversee phone and email communications, including follow-ups and appointment confirmations.Train and supervise front desk staff to maintain high service standards.Maintain a clean and welcoming front desk environment at all times.Resolve customer complaints or concerns efficiently and escalate issues when necessary.Assist management with reporting and administrative tasks as needed.RequirementsProven experience in a front desk or administrative managerial role, preferably in the automotive industry.Excellent interpersonal, communication, and organizational skills.Ability to multitask and work efficiently under pressure.Strong computer proficiency with knowledge of CRM and dealership management software.Detail-oriented with exceptional problem-solving abilities.Ability to lead and motivate a team.High school diploma or equivalent; additional education or certifications are a plus.BenefitsCompetitive salary range of $80,000.00 - $200,000.00 per year, paid weekly.Health, dental, and vision insurance options.Retirement savings plan with company match.Paid time off and holidays.Opportunities for professional development and career growth.Employee discounts on vehicles and services.About the CompanySanta FE Mazda is a premier automotive dealership in Santa Fe, NM, known for its commitment to customer satisfaction and quality service. We pride ourselves on creating a welcoming and professional environment for both our customers and employees. Join our team and be a part of a company that values integrity, teamwork, and excellence in the automotive industry.
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